Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
Once your order has been processed, you will receive a shipping confirmation email with your tracking information.
During high-volume periods such as sales or holidays, processing times may be slightly longer.
Shipping & Delivery Time
After processing, orders typically arrive within 3–7 business days, depending on your location.
Estimated total delivery time:
4–10 business days (1–3 days processing + 3–7 days shipping)
Please note that delivery times are estimates and may vary due to factors outside our control such as:
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Carrier delays
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Weather conditions
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High shipping volumes
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Customs or international processing (if applicable)
Shipping Locations
We currently ship to customers within the United States. If international shipping becomes available, this policy will be updated.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number so you can follow your package's journey to your door.
Please allow 24–48 hours for tracking updates to appear after shipment.
Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address mistake, please contact us immediately so we can attempt to correct it before your order ships.
Lost or Delayed Packages
If your package appears lost or significantly delayed, please contact us and we will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact our support team at:
Email: skinhaven.care@gmail.com